Frequently Asked Questions
Shipping, files, customization and returns — answered. Anything else, ask us directly.
Standard production runs 1–5 business days depending on material (metals take longest), plus 2–4 days tracked transit in the US. Express production at checkout cuts print time to 1–2 days on MJF, SLS and SLA orders.
Yes — we ship to 40+ countries with duties calculated at checkout, so there are no surprise fees on delivery. Transit times run 5–10 business days outside North America.
US orders over $75 ship free. Below that, tracked shipping starts at $6.90. Exact rates are calculated live at checkout based on weight and destination.
Anything with a 3D file: enclosures, brackets, miniatures, jewelry masters, dental models, jigs and end-use hardware across 80+ materials and 35+ finishes.
Yes. Upload a personalized model, pick a gift-ready finish, and we print, polish and ship it directly to the recipient with tracking and gift-free packaging.
STL, OBJ, STEP or 3MF. Our pre-flight check repairs common mesh issues free of charge, and an engineer confirms manufacturability before anything prints.
No minimums. Order a single prototype or 1,000 production parts — instant pricing covers the whole range, with volume discounts applied automatically.
Send a photo within 14 days and a replacement enters production the same day — free, with no return shipping. Custom parts are made to order, so we reprint rather than refund, unless we cannot meet the spec.
Use the contact form with your order number and a photo of the issue. Most reprint requests are approved within one business day.
Still stuck?
Call 00-1900 6358 or send us a message — a human replies within one business day.